1. Introduction

Case Logic takes privacy seriously. This Privacy Policy explains how we collect, use, store, protect and process information when you use our platform.

2. Who We Are

Case Logic is an online organisational support platform designed to help users organise information, improve clarity and structure situations.

3. Scope of This Policy

This Privacy Policy applies to all users, visitors, subscribers, business accounts and team accounts.

4. Data Controller

Case Logic acts as the data controller for personal information processed through the platform.

5. Information We Collect

We may collect account information, subscription information, usage information, technical information and communications.

6. Information You Provide

This may include names, email addresses, uploaded documents, timelines, notes, messages and support requests.

7. Technical Information

We may collect IP address, browser type, operating system, device information and usage activity.

8. Subscription Information

We may process subscription plans, billing status, upgrades, downgrades, cancellations and usage allowances.

9. Clarity Step Information

Clarity Steps are usage units within Case Logic. Monthly Clarity Step allowances do not roll over into future billing periods.

10. Business and Team Accounts

Organisation administrators may manage user access, permissions and account settings.

11. AI Processing

Case Logic may use AI technologies to assist with organisation, structure and information management.

12. AI Training Restrictions

Users, competitors and third parties may not use platform content, outputs, workflows, prompts, methodologies or functionality for AI training purposes without written permission.

13. How We Use Information

Information may be used to provide services, manage accounts, process subscriptions, improve functionality and maintain security.

14. Lawful Bases for Processing

Where applicable, processing may be based on consent, contractual necessity, legal obligations, legitimate interests or other lawful grounds.

15. Account Administration

Information may be used to create, manage, maintain and support accounts.

16. Usage Analytics

We may analyse platform usage to improve performance, reliability and user experience.

17. Audit Logs

Case Logic may maintain audit logs and system records for security, compliance and operational purposes.

18. Platform Security Monitoring

We may monitor activity to protect accounts, infrastructure and platform stability.

19. Anti-Abuse Measures

Information may be processed to detect misuse, fraud, suspicious activity and violations of platform rules.

20. Anti-Scraping Monitoring

Automated extraction, scraping, harvesting, indexing or copying of platform content may be detected, monitored and investigated.

21. Competitor Protection

Case Logic may monitor activity to identify unauthorised competitive intelligence gathering, service cloning or workflow replication.

22. Cookies

We may use essential, functional, security, analytics and performance cookies.

23. Marketing Communications

Users may receive service-related communications. Marketing communications may be managed through available preferences.

24. Third-Party Providers

We may use trusted providers for hosting, infrastructure, payments, analytics, communications and customer support.

25. International Transfers

Information may be processed in countries where Case Logic or its service providers operate.

26. Data Retention

Information may be retained only for as long as reasonably necessary for legitimate business, legal and security purposes.

27. Privacy Rights

Users may have rights to access, correct, restrict, delete or receive copies of personal information.

28. Children and Young Users

Case Logic is not intended for children unless permitted under applicable law.

29. Legal Requests

Information may be disclosed where required by law, court order, regulatory requirement or lawful authority.

30. Corporate Transactions

Information may be transferred during mergers, acquisitions, restructures, investments or business sales where legally permitted.

31. Security Incident Response

Case Logic may investigate and respond to security incidents and notify affected parties where required by law.

32. Account Closure and Termination

Information may be retained after closure where necessary for legal, security, fraud prevention or compliance reasons.

33. No Contract and Flexible Plans

Users may upgrade or downgrade plans at any time. There are no contracts, cancellation fees, upgrade fees or downgrade fees.

34. No Refund Policy

Due to platform abuse risks, all payments are final and Case Logic operates a strict no-refund policy except where required by law.

35. UK GDPR and Data Protection Act 2018

Case Logic aims to process personal information in accordance with UK GDPR and the Data Protection Act 2018.

36. Changes to this Policy

We may update this Privacy Policy from time to time. Continued use of the platform may constitute acceptance of updates.

37. Complaints and Contact

Privacy requests, complaints and enquiries may be sent to legal@case-logic.org.

38. Final Important Notice

Case Logic provides organisational support only. It does not provide legal, financial, medical or regulated professional advice. Users remain responsible for their decisions, actions and outcomes.