This Refund Policy applies to all Case Logic subscriptions, Clarity Steps, AI features, digital services, and platform access. Case Logic provides organisational support only.

1. No Refund Policy

All payments are generally non-refundable once access to the platform has been provided, except where required by law.

2. Limited Exceptions

Refund requests may be reviewed for duplicate payments, billing errors, verified unauthorised payments, unresolved technical failures, or where required by law.

3. No Contract

There are no long-term contracts. Users may cancel at any time.

4. No Fees

There are no cancellation fees, upgrade fees, downgrade fees, or account closure fees.

5. Subscription Renewals

Subscriptions may renew automatically unless cancelled before renewal.

6. Subscription Plan Changes

Users may upgrade or downgrade plans at any time. Changes do not create refund rights.

7. Clarity Steps

Unused Clarity Steps do not roll over to the next billing period and have no cash value.

8. AI Services and Outputs

AI-generated outputs are provided for organisational purposes only and do not create refund rights based on user satisfaction or outcomes.

9. Free Trials and Promotions

Promotional offers, discounts, and free trials may have separate terms and may not be refundable.

10. Service Credits

Case Logic may issue service credits instead of refunds where appropriate.

11. Technical Issues

Case Logic will attempt to resolve technical issues before considering any refund where legally permitted.

12. Payment Processing

Payments may be processed through providers such as Stripe. Processing fees may be non-refundable.

13. Audit Logs and Usage Records

Case Logic may rely on system logs, usage records, billing records, and access records when reviewing disputes.

14. Fraud Prevention Monitoring

Accounts may be monitored for fraud, abuse, unusual activity, or payment risk.

15. Automated Abuse Detection

Automated systems may be used to detect abuse, fraud, scraping, or suspicious behaviour.

16. Platform Abuse

Refunds may be refused where misuse, abuse, fraud, or policy breaches are identified.

17. Competitor Intelligence Protection

Refunds may be refused where activity suggests competitor research, copying, reverse engineering, or commercial intelligence gathering.

18. Account Suspension During Investigation

Accounts may be restricted while fraud, payment, or security investigations are underway.

19. Platform Security Reviews

Security reviews may be conducted to protect users, systems, and intellectual property.

20. Digital Content Access Rights

Users receive limited access rights only. Ownership of platform content remains with Case Logic.

21. Business and Team Administrators

Business account administrators may manage subscriptions, users, and billing on behalf of their organisations.

22. Business and Enterprise Accounts

Separate commercial terms may apply to business, enterprise, agency, or partner accounts.

23. Chargebacks and Payment Disputes

Fraudulent or abusive chargebacks may result in account suspension or termination.

24. Corporate Transactions

This policy may transfer as part of a merger, acquisition, restructuring, or sale of assets.

25. Force Majeure

Case Logic is not responsible for delays or failures caused by events outside its reasonable control.

26. Limitation of Refunds

Refunds are limited to the amount paid for the affected service where legally permitted.

27. Consumer Rights Savings Clause

Nothing in this policy removes consumer rights that cannot legally be excluded.

28. Jurisdiction and Governing Law

This policy is governed by the laws of England and Wales unless otherwise required by law.

29. Changes to This Policy

Case Logic may update this Refund Policy from time to time.

30. Contact

For billing or refund enquiries contact: support@case-logic.org